Refund policy

Please note:
We do not fulfill orders that are marked as High Fraud Risk


Change of Mind

We do not accept returns or provide refunds for a change of mind.

Returns for Faulty or Damaged Items

We only accept returns for items that are faulty or damaged.

You must contact us within 7 days of receiving your order to request a return.

To lodge a return request, please email us with:

  • A clear photo of the faulty or damaged item
  • Your name
  • Invoice number and date
  • A description of the fault or damage

Return Eligibility

  • Returns are only accepted for faulty or damaged items
  • Returns are not accepted if only the packaging is damaged
  • We are not responsible for loss or damage during transit

Return Window

Returns for faulty or damaged items must be requested within 7 days of delivery.

Return Shipping Costs

Customers are responsible for paying all return shipping costs.

Original shipping costs are non-refundable.

Refunds & Exchanges

Once we receive the returned item, we will process a refund or exchange within 2 business days.

Refunds will be issued, excluding any original shipping costs.

Return Address

Carpe Diem with Remi
158 Commercial Rd
Port Adelaide, SA 5015
Australia

Australian Consumer Law

This policy operates in addition to your rights under the Australian Consumer Law.